Support
We're here to help.
New to SingScroll?
Watch the 2-minute tutorial: find a song, add it, sing hands-free and build set lists.
Contact us
Email contact@singscroll.com. We usually reply within 2 business days. Tell us your device (iPhone, Android or computer), the song and what happened.
SingScroll doesn't follow me
- Check the microphone permission: iPhone Settings → SingScroll → Microphone and Speech Recognition.
- Make sure the song's language is right (menu ••• → Song language).
- Sing a few words clearly: SingScroll finds your place within 2 or 3 words. You can also tap a line to start there.
- Very loud instruments can cover your voice: keep the phone closer to you than to the amp.
Subscriptions
- Pro on all your devices: sign in with the same account (Apple, Google or email) on your phone and on app.singscroll.com. Pro follows you, wherever you subscribed.
- Restore Pro on a new phone: open the Pro screen and tap “Restore purchases”, with the same Apple or Google account.
- Cancel: in SingScroll, open Settings and tap the Pro card: it takes you to the right place. Subscribed on iPhone: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions. On singscroll.com: Settings in SingScroll, or paddle.net.
- Refunds: iPhone: reportaproblem.apple.com. Android: Google Play's order history. Web purchases (sold by our reseller Paddle): payments are non-refundable, but you can cancel anytime and keep Pro until the end of the period. Your legal rights still apply: see the Refund Policy.
Your songs
Songs and playlists are saved on your device. When you sign in, they are also kept in your account and sync to all your devices, so deleting the app doesn't lose them. Without an account, they stay on that device only.